Refund policy
We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kiora‑bag@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kiora‑bag@outlook.com.
## Return Shipping Cost Rules
- For returns caused by buyer‑related reasons (change of mind, dislike, improper fit or other personal reasons): The buyer shall be fully responsible for all return shipping fees. We do not cover return shipping costs under these circumstances.
- For returns caused by our errors: including wrong item shipped, damaged package leading to defective goods, or manufacturing defects. Buyers shall ship items back to our US return location at their own cost first. To qualify for full return‑shipping reimbursement, you must provide:
1. Photo of the tracking number from the original delivery (the tracking number when you received the parcel)
2. Clear photos showing damaged / defective / wrong‑received goods
3. Screenshot as proof of your return‑shipping payment.
Reimbursement of return shipping will be processed only after our US warehouse receives and inspects the returned merchandise.
## Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please prepare photographic evidence when contacting us.
## Exceptions / non‑returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).And unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
## Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kiora‑bag@outlook.com.